How can a reseller recognise customers who need this workflow coverage?

Use these discovery checks to identify whether a customer's intended application needs generated policy propagation tasks and whether your resale description captures the operational problem accurately.

- Ask whether work stays open across policy revisions, leaving agents to reconcile previously completed steps with obligations introduced before the next action. - Identify decisions that cross team boundaries, where one role can update its guidance while another continues working from an outdated instruction or checklist. - Check whether customer commitments constrain corrective action, so applying a new rule requires preserving an accepted promise while changing the remaining operational steps. - Look for local procedures derived from central policy, because updating the source document may leave dependent instructions inconsistent until their owners revise them. - Establish whether exceptions need explicit authority, making the difference between an approved departure and an accidental breach part of the customer's intended evaluation. - Ask whether errors surface downstream, after an apparently successful decision has already triggered billing, dispatch, scheduling or another consequential action by a separate team. - Confirm that the customer wants to assess operational behaviour, with observable actions and outcomes, rather than only summarisation of revised documents or retrieval.