Should an agent apply every policy update uniformly to all open cases?

**Should every open case receive the same update?**

No. The policy itself can define different treatment for existing commitments, approved waivers or restricted service categories. Uniform updates can remove protections that the organisation deliberately retained.

**What does that look like in operations?**

A utility introduces a revised payment arrangement rule. Account ACCT-4382 has an approved hardship exception recorded in EXC-0921. The exception permits an existing arrangement to continue until its scheduled review, provided its conditions remain satisfied. Applying the standard replacement arrangement immediately would contradict that authority.

**What should an agent establish?**

It should check the exception's scope, approving role, expiry condition and relationship to the revised policy. A note asking for special treatment is different from an approved exception. An exception for one account also does not automatically extend to related accounts.

**Why include this in generated training material?**

It separates policy obedience from blanket rule replacement. MirrorFirm could generate cases with valid, expired and incomplete exception records, allowing developers to teach the agent when to preserve an arrangement, seek clarification or apply the standard rule.