How can a training record connect a routing decision to its supporting evidence?
Evidence-linked records make the routing target traceable to request text, operational facts and policy clauses, helping labs train decisions whose supporting context can be inspected.
A routing training record can separate the model input from the target decision. In JSONL, an input object could contain `request_id`, `message`, `context_refs` and `policy_refs`; a target object could contain `destination_id`, `decision_code` and `evidence_refs`.
For CASE-0639, a context reference might point to the account status field in ACC-2187, while a policy reference identifies the clause assigning closed-account enquiries to a specialist team. Evidence references should resolve to stable fields or text spans, rather than depend on the order in which documents happen to appear.
The same structure can use Parquet tables for requests, context records, policies and targets. Foreign-key checks can confirm that every cited item exists in the release.
MirrorFirm could generate these linked records for supervised training or retrieval-assisted tasks. An evaluation hook can inspect whether the chosen evidence supports the destination, separately from whether the destination matches the target.
Keep reference answers outside the input package. Otherwise, a retrieval step may expose the intended decision before the model has interpreted the business evidence.
Build supervised examples with explicit evidence references so correct destinations are supported by the supplied context.
- Audience:
- Model labs
- Content type:
- Integration
- Buyer question:
- What it is and why it matters
Content release: r-a220eb6e099b243b
Related questions
- Is predicting the right queue enough to evaluate a routing agent?
- What business context should developers map before designing routing tasks?
- Why does assigning a request require more than identifying its topic?
- Why should routing data preserve event order instead of only final queue labels?
- How can a routine billing request reveal a separate urgent support need?
- Which business boundaries make a routing environment worth building?