What is a document sufficiency decision and why does it matter for evaluating agents?

Document sufficiency is the point in a business process where someone decides whether the paperwork on hand is enough to move a case forward. A loan assessor checks that income evidence, identity and a property valuation are all present and current. A claims officer checks that an incident report, proof of ownership and a repair quote line up. If they do not, the officer does not guess: they pause the case and ask for exactly what is missing.

The decision has three parts. First, work out which documents the policy requires for this particular case, since requirements change with product, amount, jurisdiction or customer type. Second, compare what was supplied against that list, including whether each item is current, legible, signed and consistent with the others. Third, if anything fails, write a request that names the gap, says why it is needed and sets a clear next step for the customer or colleague.

This matters for evaluation because agents tend to fail in two opposite directions. Some proceed on incomplete files, which creates downstream rework or risk. Others ask for everything every time, which stalls work and frustrates customers. A task that rewards only the final outcome hides both errors. Evaluation teams need cases where the correct answer is sometimes 'proceed', sometimes 'ask for one thing' and sometimes 'escalate', with the reasoning visible in the record.

MirrorFirm generates this material synthetically, informed by direct observation of how real businesses handle these decisions, so cases can be built to test each branch deliberately.