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How do I tell whether my process suits sufficiency-focused training or evaluation?

A short checklist of process traits that indicate an agent must judge document sufficiency, and that make the decision worth training and testing on its own.

Use this list to judge whether a process in your product suits training and evaluation focused on document sufficiency.

- **Gated next step:** a commitment such as approval, booking or dispatch waits on a set of documents. - **Variable requirements:** the required items differ by case type, customer circumstance or jurisdiction. - **Policy versions:** the requirement list changes over time and old cases follow the old list. - **Staggered arrival:** documents come over several messages, not in a single bundle. - **Hand-written requests:** a person currently writes the follow-up message naming what is missing. - **Costly false proceed:** acting on thin evidence causes rework, reversals or unsound decisions. - **Costly false wait:** unnecessary requests cause delay, repeat contact or lost customers. - **Conflicting evidence:** documents can disagree with each other, not just be absent.

If most items apply, the sufficiency step is a distinct skill. It is worth measuring separately, with labelled gaps and scored requests, so a failure can be traced to the check rather than to a later stage.

If several of these traits describe your process, sufficiency deserves its own task pack rather than being buried inside an end-to-end test.

Audience:
Agent developers
Content type:
Checklist
Buyer question:
What it is and why it matters

Content release: r-a220eb6e099b243b

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