How can I inspect the quality of generated escalation cases?
Combine scripted integrity and arithmetic checks with domain-reader review and a disclosure-risk inspection, and record results against each sample version for comparison.
Start with checks a script can run, then move to checks that need a domain reader.
**Mechanical checks** - Referential integrity: every `related_facility_id`, `evidence_id` and `next_role_id` resolves to a record. - Arithmetic: recompute aggregate exposure and compare it with the authority limit; the expected routing should follow from the numbers. - Timeline order: events are time-ordered, a case is never actioned by a role that does not yet hold it, and status transitions are permitted ones. - Tier paths: every referral follows the matrix, and no case is referred to its own owner.
**Reader checks** - Do rationale texts and referral packages read like what a reviewer would write, or are they uniform and padded? - Are the policy clauses internally coherent, with precedence rules where documents overlap? - Is there a spread of amounts, tiers and outcomes, including cases that should not be escalated?
**Risk checks** - Look for repeated phrases or near-identical cases that would let a model memorise answers. - Inspect free-text fields for anything that resembles identifiable material. The output is generated, but grounding and disclosure risk still need review in a sample.
Record the result of each check against a sample version, so a later release can be compared with it. A dataset that passes mechanical checks but fails the reader checks is consistent yet unconvincing, and that is worth knowing before any scoring begins.
Data that passes mechanical checks but fails reader checks is consistent yet unconvincing; finding that out before scoring saves a wasted evaluation run.
- Audience:
- Evaluation teams
- Content type:
- Explanation
- Buyer question:
- How to evaluate it
Content release: r-a220eb6e099b243b
Related questions
- How do evaluation hooks and environment resets work for escalation runs?
- Which failure modes should an escalation evaluation cover?
- How can I judge the quality of generated escalation cases?
- What success criteria should I score for an escalation task?
- How does an evaluation run expose an agent that escalates to the wrong reviewer?
- How would an evaluation catch an agent splitting a claim to stay under its limit?