What generated records can make a complaint investigation useful to downstream customers?

MirrorFirm could generate an investigation bundle organised around claims rather than a loose folder of documents. A complaint record can contain the customer's concerns and requested outcome. Separate records can represent evidence requests, returned material, investigator notes and findings.

The important relationships connect a finding to the particular evidence that supports or challenges it. In professional services, a complaint about an incomplete deliverable might link a disputed requirement to an agreed scope record, a delivery record and correspondence about an amendment. An investigator's conclusion should not substitute for those underlying connections.

A release can also represent missing evidence explicitly. An unanswered request, an unavailable attachment and a record that was reviewed but found irrelevant are different states. Combining them under a generic null value would erase useful investigative work.

For onward licensing, a reseller can package the bundle as a document product with a relationship table. Customers could use the documents for retrieval and the relationships for grounded reasoning tasks. The product description should distinguish generated evidence from generated findings so downstream users know which content an agent should inspect and which content may serve as a target.