What does an evidence handover look like when a delivery exception crosses teams?

A logistics dispatcher closes delivery job JOB-2187 after receiving a driver completion event. The customer service team then opens CASE-0412 because the receiving site reports that part of the consignment is missing. A review coordinator must assemble evidence of how the exception was handled.

The relevant records sit with different roles. Dispatch holds the route event, the warehouse holds the loading scan and customer service holds the discrepancy report. The case transfers to a depot supervisor, changing its state from awaiting triage to assigned investigation. The transfer note contains an unresolved request for a signed receipt.

The supervisor records an adjustment and closes the case, but the receipt request remains unanswered. A bundle containing only the transfer and closure records makes the process appear complete. A useful bundle carries forward the outstanding request and distinguishes closure of the customer case from completion of the evidence trail.

A generated scenario can teach a model to follow obligations across handovers. The key question is whether a change of owner preserves, resolves or loses the work needed to support a later review.