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Which queue-state elements should a generated environment represent?

Queue eligibility and capacity records can make routing depend on current operational constraints instead of a fixed mapping from request categories to destinations.

Ask for these generated queue-state elements when the benchmark needs to test whether an assignment is operationally feasible, and define which elements the agent can inspect before making its decision.

- Queue capability records listing the request categories each team can resolve, including explicit exclusions that prevent a broad category from implying unrestricted authority. - Staff qualification links showing which roles can accept restricted work, with validity conditions that can change eligibility without changing the request itself. - Availability windows that distinguish a closed queue from an open queue with a backlog, since those conditions may require different routing behaviour. - Capacity rules defining whether workload is advisory or a hard assignment limit, so an evaluator can determine when overflow routing is permitted. - Overflow relationships naming eligible fallback queues and the conditions under which each fallback becomes an acceptable destination for the incoming work. - Reservation state showing capacity already committed to pending assignments, preventing the environment from offering the same apparent slot to every competing request. - State freshness metadata indicating when queue information was last updated, with a defined response when an assignment depends on information that has expired.

Specify the state needed to test feasible assignment under changing queue conditions.

Audience:
Evaluation teams
Content type:
Checklist
Buyer question:
What can be generated

Content release: r-a220eb6e099b243b

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