Which record types, documents and tools can a mismatch task pack include?

**Which record types can a release cover?** Any pair of records that should agree in a business process: payments and ledgers, claims and payouts, orders and shipments, rosters and timesheets, stock and sales. Agree the pairs you need during scoping.

**Can cases come with linked documents?** Yes. A release can include supporting items such as emails, case notes, remittance advice or exception reports, generated to match the records they refer to.

**Can policies be included?** A release can include policy text and structured rules, such as tolerance bands and approval limits, so each case has a defined correct action.

**Can we get an interactive environment?** A simulated environment can expose actions such as search records, view history, post reversal, raise adjustment and escalate. The environment resets to a known state so runs can be repeated.

**Do all cases have a fix?** Not necessarily. A task pack can include cases where the right outcome is to escalate or to leave records unchanged, and these should be labelled as such.

**Is the content real?** No. It is generated. Customers should inspect grounding and disclosure risk, and you should not present it as real business records.

**Can we request a domain mix?** A buyer can ask for a mix across finance, insurance, utilities, logistics, healthcare administration or retail. Scope this in a pilot.