Can a task pack include the policies, tolerances and approval limits that govern a fix?

**Can policies be part of a task pack?**

Yes. A task pack could include policy documents or structured policy records alongside each case, and the correct resolution can depend on them.

**What kinds of rules can they express?**

- **Tolerance.** Differences under a set amount may be cleared with a reason code. - **Authoritative source.** One system wins for a given field. - **Approval limits.** Adjustments above a threshold need a named role to approve. - **Cut-offs.** A transaction after a daily cut-off belongs to the next period. - **Prohibited actions.** Some records must not be edited, only reversed.

**Why does this matter for evaluation?**

Without policy, a mismatch becomes arithmetic. With policy, two cases with the same gap can have different correct answers, so an agent that pattern-matches on the amount will fail some of them.

**Can policies vary between cases?**

A buyer can ask for policy variants, for example a stricter limit or a different authoritative source, to test whether the agent reads the rule instead of memorising one.

**Are these real company policies?**

No. They are generated, informed by how businesses operate. Check them against your own domain and review them for realism before use.