Which elements should we ask for when specifying a mismatch release?

Use this list when describing what you want generated, so the request can be scoped in a pilot.

- The domain and the two systems in conflict, such as a warehouse system and a carrier invoice. - The cause types to cover, for example timing, duplicate, partial settlement, amendment, unit mismatch or missing link. - The related record types the agent must follow to find the cause. - The policies and approval limits that should govern the fix, with some variation between cases. - The labels you need: root cause, correct action, acceptable alternatives and expected final state. - Cases where the right action is to escalate or take no action. - The range of difficulty, from single-hop evidence to evidence spread across several records. - The format and reset behaviour you need, whether static files or a stateful environment.

Not every item will suit every buyer. Listing the ones you do not need is as useful as listing the ones you do.