How does a scheduled review differ from responding to an alert?

**Is a scheduled review just an alert with a calendar date?**

No. An alert usually points to a specific event or threshold. A scheduled review asks whether an account, customer or control remains acceptable across a defined set of considerations, even when no individual event has triggered attention.

**What changes in a simulated environment?**

The agent needs a way to establish coverage. In a utilities customer review, it might inspect the current service arrangement, unresolved billing disputes and eligibility evidence. A quiet account can still have an outdated arrangement. Conversely, several resolved alerts may require no further intervention.

**Why does this matter for evaluation?**

If every review starts with a conspicuous warning, the environment tests response to hints rather than independent assessment. Include generated cases where the relevant change is found only by comparing the current position with the previous review boundary.

**What should remain visible?**

The review mandate should identify the areas to assess, while leaving the agent to gather the relevant evidence. Hidden requirements make failure difficult to interpret. A useful episode distinguishes failure to inspect a required area from a reasonable decision that no new action is necessary.