How can we tell whether an agent responds to meaningful evidence rather than superficial cues?
Paired review cases can test whether decisions change when material evidence changes and remain stable when only irrelevant presentation details differ.
**What does a paired evaluation look like?**
Start with a review case and create a second version that changes one decision-relevant fact. In a professional services account review, that could be whether an unresolved scope dispute has an accepted settlement recorded.
**What should change?**
The expected decision or required follow-up should change only where the supplied policy makes that fact material. The evaluator should document the causal reason for the difference before testing the agent.
**Can the same technique detect superficial shortcuts?**
Yes. Another pair can retain the business facts while changing document order, record identifiers or wording. The substantive outcome should remain stable unless the task explicitly assigns meaning to those changes.
**What makes this difficult?**
A variation can accidentally alter several facts at once. Removing a settlement record might also remove the only evidence identifying the dispute owner. A buyer should inspect the pair's change manifest and confirm that the intended comparison remains valid. Carefully controlled pairs reveal evidence sensitivity more clearly than unrelated easy and difficult cases.
Use controlled case variations to detect shortcuts that ordinary pass or fail scoring can miss.
- Audience:
- Agent developers
- Content type:
- FAQ
- Buyer question:
- How to evaluate it
Content release: r-a220eb6e099b243b
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