Which failure modes should an evaluation of cash matching cover?

Seed these failure modes deliberately into tasks and give each a named grader code, so results show what an agent gets wrong instead of a single score.

- **Over-application:** allocating more than the payment or the outstanding amount. - **Misdirected link:** matching on payer name or amount when a reference points elsewhere. - **Ignored policy:** absorbing a difference above tolerance, or allocating to a disputed amount. - **Premature write-off:** clearing a balance beyond the acting role's authority. - **Forced match:** allocating a payment with no usable reference instead of holding it as unapplied. - **Unneeded escalation:** escalating a clean match, which costs a person's time. - **Duplicate handling:** applying a repeated payment twice, or failing to flag it. - **Unrecovered mistake:** not using the reversal action, or reversing without a reason code.

Track the rate of each code across runs rather than a pooled pass rate. A change in training may reduce forced matches while raising unneeded escalation, and a single number would hide that trade-off. Ask for tasks that isolate one failure mode each, plus mixed tasks where several appear together.