Skip to content
MirrorFirm

Can generated cases contain different follow-up policies?

Policy variants can change contact channels, grace periods and escalation authority while preserving explicit links between each case and its governing rules.

**Can a release contain more than one policy?**

Yes, a buyer can ask for generated policy variants covering different operating arrangements. One utility policy might require an internal account review before contact; another might permit an initial reminder once its eligibility conditions are satisfied.

**How should the model know which policy applies?**

Each case can link to a policy identifier and version, with effective dates and applicability conditions. The model should receive the relevant policy text or a tool for retrieving it. An unexplained label such as `policy_b` is insufficient when the task is to reason from rules.

**What happens when rules change during a case?**

The generated policy can specify whether existing cases retain their original rules or move to the new version. That transition should be explicit rather than left to the model's intuition.

**What should remain configurable?**

Contact frequency, permitted channels, approval thresholds and escalation roles can be scoped as generated rules. They should be presented as the environment's operating policy, without implying that they establish legal requirements or regulatory approval.

Use policy variation to teach rule application instead of one fixed follow-up sequence.

Audience:
Model labs
Content type:
FAQ
Buyer question:
What can be generated

Content release: r-a220eb6e099b243b

More on Overdue follow up