Can a task pack include distractors, conflicting documents and missing items?

**Can a task pack include conflicting documents?** Yes. A pack can set the approval, offer and security register to disagree on a named field, such as term, limit or security description, and record which source is authoritative under the policy.

**Can it include missing items?** Yes. Evidence for a condition can be absent, partial or attached to the wrong facility. The expected outcome for such a case is a hold or query, not a booking.

**What about distractors?** A case can include correct but irrelevant records, such as a closed facility for the same customer or a similar entity name, so the agent has to choose the right party.

**Can the environment hold state across steps?** A simulated environment can keep facility, party, security and ticket tables, apply each tool call, and expose the resulting state to the next step. Actions can have realistic side effects, for example a hold blocking a later release.

**Can policies differ by case?** A pack can carry a policy version per case, so thresholds and required roles change. This tests whether the agent reads the policy supplied rather than relying on a memorised one.

**Are the cases real customer files?** No. They are generated. Ask for a review of how closely cases follow real practice and what disclosure risk remains.