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Why is understanding the request insufficient for an agent to make an adjustment?

A clear correction request can still lack valid authority, particularly when urgency, seniority and formal posting permissions point in different directions.

**If the requested correction is clearly right, why should the agent wait?**

Correctness and authority answer different questions. Supporting records may establish that a charge belongs elsewhere, while the supplied policy still requires approval before posting. An agent needs to resolve both questions.

**Does a request from a senior role count as approval?**

Only when the environment's authority rules say it does. In an insurance administration task, a claims manager might request a reserve correction while approval belongs to a separate finance role. Urgent wording or a senior job title should not silently expand the agent's permissions.

**What should training reward in that situation?**

A useful response prepares the correction, cites the evidence and routes it to the authorised role. It should clearly distinguish a prepared proposal from a completed posting. Simply refusing the whole request would also miss work the agent is permitted to perform.

MirrorFirm could generate tasks in which the factual case remains constant while requester identity, delegated authority and approval status change. This allows developers to inspect whether their agent follows the permission structure or merely complies with confident instructions. The supplied policies define the expected behaviour; the agent should not invent its own approval hierarchy.

Separate intent recognition from authority checks so agents do not mistake persuasive language for permission.

Audience:
Agent developers
Content type:
FAQ
Buyer question:
What it is and why it matters

Content release: r-a220eb6e099b243b

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