What is a useful first pilot scope for a model lab?

Begin with a specific model behaviour: recognising a support signal and completing the authorised referral steps in one operating domain. Choose a channel, a frontline role and an endpoint, such as a referral accepted into the appropriate queue. Keep specialist assistance decisions outside the initial scope unless they are the capability being studied.

A buyer can ask for a generated sample containing the customer interaction, relevant account context, governing policy, permitted tools and expected state transition. Include ordinary cases, ambiguous signals and a selected operational exception so the sample reveals more than the simplest path.

Agree how the pilot will be judged before expanding it. The review might ask whether the task requires meaningful policy use, whether the expected actions are defensible and whether the environment exposes the failures the lab wants to study.

A useful first step is to provide a short capability brief describing the model’s intended role and current failure pattern. MirrorFirm could use that brief to propose generated coverage and identify assumptions that need buyer review.