What should a reseller explain before listing a referral product?

Use this checklist to make the product's intended business behaviour legible before a customer evaluates sample rows.

- Identify the frontline role and receiving specialist role. - Describe the customer signal that changes the workflow. - State which decisions remain outside the agent's authority. - Explain what marks a completed referral. - Distinguish referral support from advice or debt recovery. - Identify the generated nature of every supplied artefact. - Describe exclusions from the intended use.

These details belong in the listing because the same phrase, customer support, can describe very different tasks. A professional services billing assistant may only gather a request and route it to an authorised billing manager. A utility assistant may also explain a defined support pathway. Their outputs should not be presented as interchangeable merely because both concern payment difficulty.

For a reseller, the listing should let a downstream buyer decide whether the product matches a proposed deployment before purchasing access. MirrorFirm could supply scope notes alongside generated content, but the reseller should preserve those distinctions when adapting descriptions for its own marketplace. A broad category label should not erase a narrow operational boundary.