Handovers, exceptions and shared context

The interesting work often begins when the standard path breaks. Use observed exception patterns to shape generated tasks.

Limitation: an exception task is only as useful as its stated expected action. Define what a correct response is before using it as an evaluation.

Work changes hands. Generated scenarios can preserve the context, dependencies and responsibility that move with it.

Scenario: in the fictional Aster Financial example an application moves from origination to credit. Check that the record passed on identifies who now holds the next action.

A workflow can cross departments before it is complete. Retain that shared context when creating generated training material.

Scenario: the fictional Aster Financial map connects Origination, Credit, Servicing and Collections through shared business state, so a later team can trace back to the original application.