Why include conflicting instructions from customers and their representatives?

**Why is the latest customer message not always the instruction to follow?**

Business relationships can involve an account holder, an authorised contact and a representative whose authority covers only certain actions. Message order does not establish which person may redirect a delivery, change a payment destination or withdraw an earlier instruction.

**What would the model need to reason about?**

In a professional services task, a project contact requests a new recipient for confidential reports under ENG-2187. The engagement owner has previously restricted distribution. The project contact can arrange meetings but cannot expand report access. The model needs to connect the requested action to the authority record, rather than treating an existing contact relationship as unrestricted permission.

**Why is this valuable training material?**

It separates identity, relationship and authority, which are often compressed into a single contact field. A generated task can provide the relevant mandate and require the model to seek approval from the correct role while preserving the current distribution instruction.

MirrorFirm could vary the authority boundaries across related tasks. That teaches the underlying decision process instead of a blanket rule to accept or reject requests from representatives.