What could a focused pilot for a reseller's case-search product look like?

A reseller's catalogue manager proposes a searchable collection of generated utility handover cases. A technical integrator loads CASE-0412, where a field team passes a meter-access issue to customer operations. The bundle includes the blocked visit, the access requirement and the receiving team's follow-up obligation.

The integrator changes the case from loaded to searchable after indexing both structured fields and permitted text. A customer query asks for cases where an unresolved access dependency survives a team transfer. If the index uses only the latest status, it may miss the case because the receiving team later resolves the issue.

The pilot can therefore test retrieval over handover history, not just final outcomes. Its acceptance evidence could include query-to-record relevance judgements and a check that returned snippets identify the relevant stage of the case.

This teaches a concrete scoping lesson: define the customer experience before selecting the package. For this pilot, searchable historical relationships are central; executable workflow tools are outside scope. The reseller can use the findings to request better indexing fields or clearer record boundaries before deciding how to license and distribute the collection.