Is escalation data worth licensing onward to my customers?

**Short answer:** it can be, if your customers build or test agents that act under delegated authority.

**Who wants it.** Teams building assistants for loan assessment, claims approval, billing adjustments or procurement sign-off all face the same question: when must the decision go up? Evaluation teams also need cases where the correct behaviour is to stop and hand over, which plain approval datasets rarely include.

**What makes it distinct.** The value sits in relationships: an application, its reviewer, the applicable limit, the escalation record, the senior reviewer's decision and the resulting conditions. Tables of final outcomes alone do not test boundary judgement.

**What to check first.** Ask for a sample and inspect whether limits vary by role and product, whether some cases should correctly stay with the first reviewer, and whether handover notes are specific enough to grade.

**Limits.** The material is generated, so it does not contain real customer records, and it should not be described to your buyers as anonymised real data. Domain, volume and the licence terms for onward use are things to scope in a pilot before you list anything.