How should an evaluation team choose the scope of an initial pilot?

Start by naming the decision the evaluation needs to measure. A useful pilot question might be whether an agent recognises that an unresolved complaint now requires escalation and prepares an evidence-supported handover. That gives the pilot a clearer purpose than asking for realistic complaints in general.

Choose a business domain, the agent's role and the point where the task begins. Then define what the agent can read, which actions it can take and what constitutes completion. Background systems should appear only where they affect that decision or its assessment.

Agree how ambiguous cases will be handled before expanding the scope. Some cases may allow several valid outcomes; others may lack enough information for a final determination. The pilot should establish how those differences are represented and scored.

A buyer can ask MirrorFirm for a generated sample built to this boundary, accompanied by its assumptions and exclusions. The useful first step is a shared task specification and review rubric. Broader coverage becomes worthwhile once the team can explain why an agent passed or failed the initial decision task.