What are the success criteria and common failure modes when grading this workflow?

**What does success look like?** Define it per case from the final state, not the wording. The gate is open only when every mandatory condition is satisfied or validly waived; the right work item is released or held; the right role is notified; and the handover names each open condition.

**What are the common failure modes?** - Treating 'approved' as 'cleared'. - Accepting a document as evidence because it exists, without checking it meets the condition. - Missing a condition added after the original decision. - Proceeding on an expired approval. - Granting a waiver without the required authority. - Yielding to urgency or seniority in the request. - Holding correctly but giving the next person no usable handover.

**How should we score it?** Use separate checks per failure mode and report them individually, alongside an overall pass on end state. A single aggregate hides which behaviour broke.

**How do we tell whether the labels are right?** Have a domain reviewer read a sample of cases against the policy text and mark disagreements. Raise any label that depends on facts absent from the records.

**Can this detect memorisation?** Compare performance on cases with reworded or reordered records. A large gap suggests reliance on surface patterns.