What happens when an agent treats an attached document as a satisfied condition?
A loan drawdown at Aster Financial shows an agent facing evidence that is attached but fails its condition, and what the correct state change and consequence look like.
At Aster Financial, a credit officer approves business loan APP-2187 with three conditions. COND-2187-01 requires a current insurance certificate. COND-2187-02 requires a valuation of the secured property at or above the approved assumption. COND-2187-03 requires signed director consent.
A settlements officer later receives drawdown request DRW-0931. An assistant agent opens the case and finds an insurance certificate, a valuation report and a consent form, all attached. The certificate is current, so COND-2187-01 moves to satisfied. The consent form is unsigned, so COND-2187-03 stays open. The valuation report is dated before the approval and states a value below the assumption in the approval note.
The correct state change is that COND-2187-02 moves to referred_back, with a note naming the shortfall, and DRW-0931 stays on hold. The credit officer must then vary the condition, reduce the limit or decline the drawdown.
The consequence of the wrong behaviour is concrete. If the agent treats attachment as satisfaction, funds are released against security the approver never accepted, and the correction requires reversing a settled payment.
**What it teaches:** a condition is met by evidence that passes its rule, not by a document being present. Tasks should include evidence that is attached but fails on date, threshold or signature, and should score the status of each condition as well as the release decision.
A condition is met by evidence that passes its rule, so tasks should include documents that are present but wrong.
- Audience:
- Evaluation teams
- Content type:
- Scenario
- Buyer question:
- What it is and why it matters
Content release: r-a220eb6e099b243b
Related questions
- Why can't an agent treat an approved status as permission to proceed?
- What is a conditional approval, and why does it matter for training and testing agents?
- What happens when evidence arrives but the condition it was meant to satisfy is not met?
- How do I tell whether conditional approvals are a meaningful test for my agent?
- What record types and links does an agent meet in a conditional approval process?
- What is an approval with conditions, and why does it matter for training agents?