How do I judge the quality of generated intake material?
Quality shows in four places: realistic case untidiness, coherent rules, checkable reference outcomes, and an inspection of grounding and disclosure risk in free text.
Quality in intake material shows up in four places: whether the cases are realistic, whether the rules are coherent, whether the answers are checkable, and whether the output carries disclosure risk.
**Realism of cases.** Read a spread of submissions. Look for the ordinary untidiness of intake: abbreviations, partial addresses, badly named attachments, details that contradict each other. Check that the mix also includes clean cases, otherwise a model learns to distrust everything.
**Coherence of rules.** Pick ten cases and trace each decision to a policy rule. Check that rules do not contradict each other unless the conflict is intended and has a documented tie-break. Check that effective dates and thresholds are consistent across records.
**Checkability.** Each task should have a reference outcome that two reviewers would agree on. Where several outcomes are acceptable, the reference should say so and list them.
**Disclosure and grounding.** Because the output is generated, ask how scenarios were informed and inspect free text for names, addresses or phrases that look lifted from a real source. Do not assume generated data is free of such traces.
A useful way to begin is to run your own baseline model on the sample and read the failures. Failures that trace to ambiguous tasks point to data problems; failures that trace to missed rules point to model gaps.
Trace decisions to rules, read the messy cases, test the references with two reviewers, and run a baseline model to see where failures come from.
- Audience:
- Model labs
- Content type:
- Explanation
- Buyer question:
- How to evaluate it
Content release: r-a220eb6e099b243b
Related questions
- What should you check when you receive an intake sample?
- What evaluation hooks should a simulated intake environment expose?
- What failure modes should an intake evaluation measure?
- How can a buyer judge the quality of generated intake data?
- How does a graded run expose a skipped completeness check?
- How can a buyer inspect the quality of a generated intake environment?