What should we specify when asking for the contents of an intake release?
A specification list for resellers covering records, items, checks, routing decisions, handovers, policies, tasks and packaging, so scope is explicit before generation begins.
Use this list when specifying which layers an intake release should contain for your buyers.
- Applications or cases with channel, timestamps, requester details and a current state that changes over the life of the case. - Submitted items, including partial, duplicate, unreadable and contradictory ones, each linked to its parent case. - Completeness checks with pass, fail and waived outcomes, tied to a rule identifier so they can be audited. - Routing decisions with queue, reason code and the role that made the decision, including supervisor overrides. - Handover notes and follow-up requests, with generated free text where your buyers need it for language tasks. - A versioned policy file that defines completeness and queue eligibility, so outcomes can be checked against stated rules. - Task definitions with starting state, tools and reference outcomes, if your customers need evaluation rather than training only. - A manifest and schema files so that you can version the release and validate it on ingest.
A written content specification prevents mismatched expectations and gives you something concrete to test the sample against.
- Audience:
- Licensed resellers
- Content type:
- Checklist
- Buyer question:
- What can be generated
Content release: r-a220eb6e099b243b
Related questions
- How would a task pack encode a duplicate connection request?
- What should a generated intake release specify?
- What formats and keys can a generated intake release use?
- Can a task pack include policies and environment state as well as records?
- What records can MirrorFirm generate for an intake workflow?
- What could MirrorFirm generate for an intake environment?