Why is this workflow harder than a form-filling task for an agent?

**Why is it harder than filling in a form?**

Because the fields are rarely the difficult part. The agent has to decide whether it is allowed to proceed, which existing records apply, and what order the steps must follow.

**What makes it harder in practice?**

- **Conditions attached to approvals.** An approval may be conditional on documents, limits or a review that is still open. - **Existing records.** A customer, site or contract may already exist, and creating a second one is an error that surfaces later. - **Ordering.** A billing arrangement may need a service to exist first, and a service may need a verified identity. - **Handovers.** Another role may own a step, and the right action may be to create a task for them rather than act. - **Exceptions.** Address mismatches, name variants and withdrawn approvals are routine.

**Does a form-filling benchmark still have a place?**

Yes, for field-level accuracy. It does not show whether an agent can refuse to proceed, escalate correctly or leave the system in a consistent state.

**How can a buyer see the difference?**

Ask for a task pack that includes both clean cases and cases with an open precondition, then compare how an agent behaves across them. The material is generated and synthetic, so inspect how closely the exceptions match the practices you care about.