How can an evaluation team tell whether a set-up workflow is worth testing?
A short checklist of properties that make a provisioning workflow a useful basis for agent evaluation, from a verifiable end state to realistic exceptions.
A set-up workflow is worth building an evaluation around when it has most of the following properties.
- A recorded decision or request that defines the intended outcome. - Conditions or preconditions that can be open, met or waived. - At least two roles that hand work to each other. - A final state that can be compared field by field with the decision. - Existing records that the agent must find and reuse, not recreate. - Exceptions that occur routinely, such as duplicates, missing documents and withdrawn approvals. - Side effects that matter, such as notifications, billing starts or access grants. - Actions that are hard to undo, so that a premature change has a cost.
If a candidate workflow has only a clean path and no consequences for acting too early, it will probably separate agents poorly. If it has all of the above, a generated task pack can be scoped around it.
MirrorFirm's output is generated, synthetic material informed by direct observation of how real businesses operate. Scope the exceptions you need in a pilot, and inspect the sample for grounding before relying on it.
Choose workflows with checkable end states and genuine exceptions, so scores reflect competence rather than luck.
- Audience:
- Evaluation teams
- Content type:
- Checklist
- Buyer question:
- What it is and why it matters
Content release: r-a220eb6e099b243b
Related questions
- What is account set-up, and why does it matter for training and evaluating agents?
- What does a set-up decision look like when an applicant already exists in the system?
- Which signs show a set-up workflow is worth using for agent training or evaluation?
- Which upstream and downstream records does an agent link together during set-up?
- Why is account set-up harder for an agent than a single create call?
- How does set-up map onto an environment's entities, states and tool actions?