Can a generated release include exceptions, policies and handover tasks?
Yes, a release can include exception cases, written policies, decision tables and handover tasks, scoped in a pilot so they match the situations you want to test.
**Can exceptions be included?**
Yes. A task pack could include cases with duplicate parties, missing or expired documents, withdrawn approvals, conflicting dates, and conditions that are partly met. Each case can carry an expected outcome, including the cases where the correct result is to hold or escalate.
**Can policies be included?**
A release can include policy text and structured decision tables, for example which checks a product requires and who may waive them. A buyer can ask for policies at different levels of clarity, from precise rules to ambiguous guidance, to test how an agent copes.
**Can handovers be represented?**
Yes. Tasks, queues and notices can be part of the environment state, with roles that receive them. The expected outcome can include whether the right role was given the right information.
**Can I choose the mix?**
You can ask for a proportion of clean, exceptional and ambiguous cases and agree it in a pilot.
**Is this real data?**
No. The material is generated and synthetic, informed by direct observation of how real businesses operate. Inspect the sample for grounding, and for any disclosure risk, before you rely on it.
Exceptions and policies are where agents differ most, so ask for them explicitly rather than accepting only clean cases.
- Audience:
- Evaluation teams
- Content type:
- FAQ
- Buyer question:
- What can be generated
Content release: r-a220eb6e099b243b
Related questions
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- What should a buyer specify when requesting a generated set-up release?
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